Return Policy
If you wish to return an item to EMBSPACE, please follow the instructions below within 30 days of delivery. Safely pack the items in the original packaging provided with the product. All products must be returned in good condition. If the product received is damaged, please contact Customer Service.
Contact Information for Returning Instructions:
Customer Service is available 24/7
Phone: +1 (424) 389-4044
Email: support@embspace.com
Address: 1309 Coffeen Avenue STE 1200, Sheridan, WY 82801, United States
Shipments must be pre-dispatched using a traceable method such as USPS or insured mail.
Please note:
Customers are responsible for the shipping fee to return the products to us. Shipping and handling charges and other fees are not reimbursed. We cannot accept cash payments on delivery. You need to provide a valid tracking number when completing the return form for your return to be processed successfully.
Regular products can be returned for a refund, replacement, or credit hold, while special or custom products can only be returned for exchange.
Once the Execution Center has received and confirmed your return (usually within 72 hours of receipt), you will receive an email confirming that your return is complete. If a refund is due, it will be issued within 7 days. Please note that, depending on the financial institution, it may take another 3-5 working days for the credit to be credited to your account.
Have any questions?
Embspace.com Team is happy to help!
Email us at: support@embspace.com
Refund Policy
Returns:
We understand that there are times you may not like your EMBSPACE product, and we offer a 30-day window to return your product for a refund if it is unused and in excellent condition. If you wish to return your item, there is a $20 restocking fee, and you will be responsible for paying the return shipping to us. To initiate a refund, please contact us at support@embspace.com before returning the item for return instructions.
Exchange:
To exchange a product, please contact us at support@embspace.com, and we will process the exchange. A $20 restocking fee may apply.
Defective:
If you discover that your order is defective, please contact us at support@embspace.com with photos of the product. No need to return the item; we will immediately send a replacement product.
Not as Described or Wrong Product:
If you find that your order is flawed, please contact us at support@embspace.com with photos of the merchandise. We will provide a return shipping label, and once it is tracked, we will ship a replacement product immediately.
Change of Mind:
Change of Mind returns are not accepted. No returns or refunds will be processed. Please Note: Colors or textures may vary from the photo as each product is natural and handmade.
Cancel Order:
We usually ship orders immediately. Therefore, if you wish to cancel your order, please contact us immediately. We will send a request for cancellation to the processing department, but we cannot guarantee it. However, you can always return the order once received.
All refunds will be issued after receiving the returned product and inspecting it. It may take up to 7 days to reflect in your checking account. We strive to ensure customer satisfaction.